Update no longer available on Windows Update, users claim

Oct 12, 2018 07:15 GMT  ·  By  ·  Comment  · 
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The cumulative update being offered to systems running version 1809
   The cumulative update being offered to systems running version 1809

Things are getting worse in the Windows Update saga on Windows 10 October 2018 Update.

Earlier today, we reported that KB4464330, the very first cumulative update for Windows 10 version 1809, caused BSODs on a number of HP machines, with the problem appearing to be quite widespread despite the rather small number of systems running this OS version.

However, it looks like the bug is much worse than initially thought, at least if the information posted in this Microsoft Community discussion thread is accurate.

One user whose HP computer encountered the BSOD due to the said cumulative update says they got in touch with Microsoft support only to be told that the problem also affects other configurations from different manufacturers.

Update pulled?

Furthermore, an alleged Microsoft engineer told the user that the update has been pulled from Windows Update, so systems running version 1809 can no longer it automatically. However, the update remains available on the Microsoft Update Catalog.

“Actually, HP computers are not the only product affected for this issue other computers as well like DELL etc. That's why for now, we’ve temporarily paused the update for people who seek to check for updates, to investigate an isolated reported issue and will make it available for download again once ready,” the Microsoft engineer was quoted as saying.

A confirmation in this regard does not exist just yet, and checking for updates on a Windows 10 version 1809 system actually offers cumulative update KB4464330, as you can see in the attached photo.

There is a chance that the Microsoft support engineer refers to the October 2018 Update altogether, who has already been pulled due to a critical bug leading to data loss. However, when asked specifically if there’s an issue in this cumulative update, the agent reportedly responded with the following message:

“That's correct and other issue has been reported as well but our higher level of support already working on it.”

Even if the update hasn’t been pulled just yet, you should create a backup before installing it, as there are more reports of BSODs happening on certain configurations.

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